How Can We Help You?

We currently accept the following payment methods:

• All major credit & debit cards (Visa, Mastercard, American Express, Discover)

• Shop Pay

• Apple Pay

• Google Pay

All transactions are securely processed and encrypted.
Your payment information is never stored on our servers.

If you experience any issues during checkout, please contact us at hello@okiboo.com.

We currently ship within the United States.

Processing Time
Orders are processed within 1–3 business days.

Shipping Time
Standard shipping typically takes 3–7 business days depending on your location.

You will receive a tracking number via email once your order has shipped.

Please ensure your shipping address is entered correctly. OKIBOO is not responsible for delays or lost packages due to incorrect address information.

For any shipping questions, contact hello@okiboo.com.

We want you to love your OKIBOO plate.

If you are not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return:

• Item must be unused

• In original packaging

• In resalable condition

Due to the nature of our ceramic products, we cannot accept returns for items that have been used.

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

To initiate a return, email hello@okiboo.com with your order number.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

At OKIBOO, safety comes first.

Our ceramic plates are:

• Made from high-quality, food-grade ceramic

• Lead-free and BPA-free

• Non-toxic and safe for everyday use

• Carefully tested for durability

We design our products with both children and parents in mind — combining safety, functionality, and timeless aesthetics.

Every piece is thoughtfully created to support healthy, mindful mealtimes.

To keep your OKIBOO plate in beautiful condition:

• Dishwasher safe (top rack recommended)

• Microwave safe

• Avoid sudden temperature changes

• Do not use over open flame

• Handle with care — ceramic can break if dropped

With proper care, your plate will last for years of family meals.